Find best Interview questions and answer for Itam Job. Powering IT Operations in a Cloud-First World ;. What exposure have you had to the ServiceNow Platform? Describe in detail your experience working on the ServiceNow Platform. Love your job. 9 "Servicenow technical architect" interview questions. Click the Run Test button. Basic ServiceNow Interview Questions for Freshers. ServiceNow is a cloud-based IT Service Management (ITSM), and the need for ITSM is growing. Data from the cloud, IT infrastructure, logs, metrics, events, and container-based resources are all collected. What is ServiceNow Discovery and how does it work? Describe the Discovery process and its phases. ServiceNow ITOM helps in dealing with operations management. DH: Get Hired with Our Job Guarantee Programs. Any customer on or above Rome Patch 5 can install (or chose not to) this plugin. 4+ years of Experience working and developing ServiceNow ITOM. With ITOM services, you can optimally provision these resources much faster and easier. Get Started. Search Servicenow itom developer jobs. Demonstrate your adeptness in Incident Management, providing a step-by-step breakdown of the process - from swift response and preliminary diagnosis to the. . There are various tools that are designed specifically based on the needs of the user that. Robotic_space_pirate. You can raise requests that deal with incidents, changes, problems, and other services using tools like ServiceNow. Questions from all the topics as per the Servicenow CIS-SM Exam Blueprint are. And, it’s why we’ve integrated change. We would like to show you a description here but the site won’t allow us. Automate asset workflows at each stage of the asset lifecycle. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. 3. Working with Change Management workflow from scratch ad building out the framework as needed. With ITOM, Joe and his team are saving 25,000 hours a year. Learn more about ServiceNow. For example, you can personalize your ServiceNow Solution Architect ITOM Test by combining it with other related technical and non-technical skills. ServiceNow has broad control over allocating the resources and designing the process flow of those services. Implementing setTimeOut without using setTimeOut 4. Prepare for your interview. Keywords: Servicenow blogs, servicenow training. Watch this webinar as we walk through how you can: See how SAM, HAM, and the CMDB work together for optimal ITAM practices and workflow. Developer Build, test, and deploy applications. It provides various integrations for its clients, and has received it as a flexible business apparatus. Managing the hardware asset life cycle from planning to disposal. Either way, in this article, we're going to discuss ServiceNow, ITSM, ITBM, and ITOM as a career-path. Computing Devices cmdb_ci_server . What exactly is Knowledge Discovery? 3. Viewing 1 - 8 of 8 interview questions. All the questions are absolutely aligned with real exam. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. Q) If importing data, how do you keep from importing duplicates? A) Utilize the Coalace field to state which field is the unique key. Accenture initially deployed Discovery and Event Management to cleanse the CMDB foundation to support the enablement of subsequent ITOM features. Learn More. 8 "Servicenow technical architect" interview questions. Regular columnist and Analyst at The ITAM Review. 2. I joined ServiceNow almost 3 years ago now and I had to relocate from Italy to the UK for this job. Unleash the power of IT. We would like to show you a description here but the site won’t allow us. Round 1 - Interview with Hiring manager: General question on different fields - kubernetes, Ansible, Terraform, databases Round 2 - Technical interview - technical questions on different fields - docker, kubernetes, ansible, AWS, coding experience. Every day notification should be sent at 9 AM for the previous day. What are my expectations. Cloud Management – ServiceNow ITOM is functional in optimizing usage of cloud resources by. Some Java concepts and SQL questions 3. The content adapts to the times (COVID-19-related phishing, for example), but the attack channels. Fill your email Id for which you receive the ServiceNow Build document. In the ever-evolving world of IT service management, ServiceNow has emerged as a leading platform for streamlining enterprise workflows and improving overall efficiency. Transform your business at World Forums. We would like to show you a description here but the site won’t allow us. ServiceNow’s platform approach, as it. ServiceNow ITOM is a set of integrated tools and modules that can be used to streamline and automate IT operations in the organisations. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Reduce Infrastructure Costs While Solving Problems Quickly. ServiceNow Developer Saic – Richmond, VA. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. ServiceNow Discovery Implementer path enables those looking to successfully implement ServiceNow Discovery by laying the groundwork for mature infrastructure operations management. Using discovery patterns and schedules, the Discovery learning path will examine IP-enabled configuration items (CIs) and their relationships and. If you have any additional questions. The ITBM and ITOM component data model has been built based of CSDM 2. security Operation. I was acknowledged on Feb 2nd to initiate a telephonic discussion based on my availability. By Simplilearn Last updated on May 9, 2023 67070 Table of Contents About ServiceNow Company ServiceNow Recruitment Process Top Servicenow Interview. Do a self-assessment of. Reviewers also preferred doing business with Moogsoft overall. We would like to show you a description here but the site won’t allow us. Mostly asked ServiceNow interview Questions. Question 3. $38 - $45 an hour. 1 Answers. I love videogames (I play mostly PC Games) and Comedy TV Shows. Impact Accelerate ROI and amplify your expertise. Open any flow designer and Click on “ Select to add an Action, Flow Logic, or Subflow ”. cmdb_ci_cloud_appserver ; cmdb_ci_oslv_container . ServiceNow integration interview questions often focus on your expertise in connecting ServiceNow with other systems and APIs, so understanding REST and SOAP integration methods. Problem Management Real Time Scenarios: 1. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Adaptability: The ability to quickly adapt to changes, new technologies, and processes is important for providing the best customer service. . ServiceNow SecOps Resume. Keep an eye out for an email confirming your interview session. I have applied for the position online on Jan 28th. 1. March 22, 2023. With ITOM, Joe and his team are saving 25,000 hours a year. Until and unless it is in the same IP Range. Learn ServiceNow Interview Questions and Answers that help you grab high-paying jobs:ServiceNow Tutorial - ServiceNow is a cloud solution company which is used for process automation, IT service management, IT operation management and IT business management. which will help you to prepare for the servicenow interview. 4500 + Course Reviews. Check Out: ServiceNow Interview Questions and Answers: Password Reset Application Client Software Distribution Application. Organizations that already work with the ServiceNow platform usually find it awesome, then the users, especially the management, operations personnel, and project teams, start to look at ITOM and. Most Asked ServiceNow Interview Questions. For ServiceNow developer interviews, be ready to discuss topics like scripting, workflow automation, and application development on the platform. What is IT operations management (ITOM)? IT operations management (ITOM) is the management and strategic approach to planning, building, and operating digital services,. It allows for increased productivity, lower costs, and improved end-user satisfaction. Community;. 3. Vulnerability management is a term that describes the various processes, tools, and strategies of identifying, evaluating, treating, and reporting on security vulnerabilities and misconfigurations within an organization's software and systems. ServiceNow Cloud Management allows your IT teams to provision cloud infrastructure and services, while providing consistent management and cost visibility. A multilevel or hierarchical SLA – between everybody, or at least, multiple departments of an organisation. ServiceNow is a lot of different things packed up into one pretty awesome platform. This often involves providing the leaders with specific IT asset management interview questions that will help them uncover candidates who will be ideal additions to their teams. ServiceNow® IT Operations Management (ITOM) delivers a comprehensive and integrated set of capabilities that’s built seamlessly on your existing ServiceNow® IT Service Management (ITSM) investments. Experience in an enterprise environment with multiple integration points. ServiceNow IT Operations Management (ITOM) is a suite of tools designed to automate and streamline the operational management of IT infrastructure, applications, and services. ServiceNow Developer. Coalesce forms one of the most important ServiceNow interview questions. The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. We would like to show you a description here but the site won’t allow us. July 22, 2021. They are also using ITOM to automate IT operations processes, slashing the time it takes to get things done. ITOM Cloud Management ; Cloud Insights ; White Papers. 4. 6 . Let's delve into the essential aspects of Ser. Documentation Find detailed information about ServiceNow products, apps, features, and releases. ServiceNow Developer Interview Questions. You can also open the link and click on “Sign In” for Signing In. Email. It comes with over 100 predefined, best-practice KPIs along with out-of-the-box dashboards for. ServiceNow Discovery Implementer path enables those looking to successfully implement ServiceNow Discovery by laying the groundwork for mature infrastructure operations management. A- Have you configured notifications in an instancebefore? 2. Experience years at similar roles. ServiceNow integration interview questions often focus on your expertise in connecting ServiceNow with other systems and APIs, so understanding REST and SOAP integration methods can be crucial. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. 5 million configuration items discovered every day •7 weeks to deploy and replace legacy tools. Many questions asked about ITOM and CSDB management. It offers a single system of record for IT. What do you mean by the term “Application” in ServiceNow? Q4. This Practice Tests Course Is For Anyone Who Is Preparing For The Servicenow CIS-SM and Want To Evaluate Their Knowledge, Identify Their Weakness and Clear The Exam From The First Attempt. Demo ITOM. Upskill your Servicenow knowledge with Servicenow Blogs from IT Canvass. Not Just Questions - Get Real ServiceNow CIS-Discovery Exam Experience. In ServiceNow, coalesce is a field property for transforming map field mapping. ITOM Governance is a collection of ServiceNow Store applications that will evolve as more content gets developed. The ServiceNow CMDB is built on a single data model with a standard taxonomy, predefined semantics, consistent format, data quality standards, and common processes. Systems Admin with extensive knowledge in managing in-house applications, providing training to staff on the best usage of the platforms. Read more. Join us live on Live Demo on answering the Top 10 Servicenow ITSM Interview Questions and Answers Join the channel for more new videos to come to your email!Deliver Agile Multi-Cloud Governance with ServiceNow ® ITOM Optimization ; White Papers. That’s all good stuff for me to brush up on between now and then. ServiceNow ITOM enables them to improve efficiency and innovation. ThisWe would like to show you a description here but the site won’t allow us. Interviews. ServiceNow Blog. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. Two ITOM products that help customers realize this value are ServiceNow Discovery and Service Mapping. The COE allows you to limit access to sensitive information, promote consistency for metrics. ServiceNow This Learning Path provides all required training and exams to become a ServiceNow Certified Service Mapping Implementation Specialist. It is a comprehensive development environment in. A recent 1Password survey of 2,119 U. Apart from the aforementioned interview questions there are more ServiceNow interview questions check out at here from wisdom jobs. Hello and welcome to the ServiceNow Certified Implementation Specialist - Event Management Exam. Modules and specializations that are in high demand right now. Developer Build, test, and deploy applications. 1. Unfortunately, ServiceNow and other ITOM systems and tools generally have a critical blind spot. Glassdoor has 9 interview questions and reports from Servicenow technical architect interviews. Our values guide us to always do the right thing in our ambition to be the defining enterprise software company of the 21st century. Hands-on experience in technical implementation of IT Service Management (ITSM), IT. Solutions Products. What should I do now? : r/servicenow. ServiceNow is a company that provides service management software as a service. The COE allows you to limit access to sensitive information, promote consistency for metrics. ServiceNow ITOM enables businesses to enhance their efficiency by. Accenture initially deployed Discovery and Event Management to cleanse the CMDB foundation to support the enablement of subsequent ITOM features. Projects and. If a match is found with the coalesce field, the current record will be updated with new information imported. can leverage data and capabilities across the Now Platform, including: • StrategicPortfolio Mgmt (SPM) • IT Service Mgmt (ITSM) • IT Operations Mgmt (ITOM) • IT Asset Mgmt (ITAM) • Integrated Risk Mgmt (IRM) For example, APM + ITOM . IT Operations Management (ITOM) Predict issues, reduce user impact, and automate resolutions with AIOps. 25+ ServiceNow Integration Interview Questions and Answers. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. HKR Trainings provides world’s leading online training on 700+ Courses with certifications for all IT courses. servicenow technical architect. ServiceNow ITOM enables businesses to enhance their efficiency by. Created AGILE approach with 2-week sprint cycle and daily scrums. 1 Answers. At the end of this tutorial, you should have gained good knowledge in ServiceNow administration and development. This ServiceNow ITOM course was very good, and the trainer was also lovely. In this highly interactive live webinar, our expert Jason Miles will address your questions around ServiceNow CMDB and ITOM Discovery, offering real-world advice on populating and maintaining a healthy and business. Our ServiceNow Training program at HKRTrainings is designed to empower professionals with the skills and knowledge needed to leverage the full potential of ServiceNow, a leading cloud-based platform that streamlines IT service management. . Certified Implementation Specialist- Event Management exam. Teamwork: A positive attitude, flexibility. The ITOM Blind Spot: IBM Z and IBM i Systems. Top 6 Wipro Servicenow Developer Interview Questions and Answers. Can you describe your experience working with ServiceNow platform and its various. Question 4. However, that's just the start. User. Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources. ServiceNow Discovery Interview Questions and Answers. A multilevel or hierarchical SLA – between everybody, or at least, multiple departments of an organisation. However, that's just the start. All Rights Reserved. ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Blogs Servicenow Interview Questions ServiceNow is a cloud-based IT Service Management tool that offers a single system of record for IT services, operations, and. Problem Solving Skills: The ability to think critically, creatively, and quickly is crucial for customer service representatives to resolve issues effectively. We here at ExamTopics understand that. After a ‘HR request’ is submitted via the HR Catalog, an HR application in ServiceNow is used to fulfill those requests. Impact Accelerate ROI and amplify your expertise. Find best Itam Interview Questions and Answers for Freshers and experienced. ServiceNow Discovery gives you the means to create an accurate,. However, this plugin moves license changes to the store app which allows for quarterly releases. Data import tools can be used for bulk imports, and manual data entry is often necessary for custom or non-discoverable CIs. Developer Build, test, and deploy applications. SANTA CLARA, Calif. ServiceNow ITOM is a set of integrated tools and modules that can be used to streamline and automate IT operations in the organisations. It takes time, practice, and the right focus. Check now and Prepare for your job interview. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater. ServiceNow Developer Interview Questions. enables organizationsto accelerate the creation of their. Solutions Products. Here is the link to the Admin PDF: PDF link:can be: 1. Secondly, ServiceNow ITOM specialist; Also, ServiceNow Administrator. In this video you will see a sample interview for ServiceNow Developer role. What is ServiceNow? ServiceNow is a cloud-based software platform that offers a range of IT management services and tools, including IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). Documentation Find detailed information about ServiceNow products, apps, features, and releases. Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. Align asset investments to business needs. About this Path. The result is that organizations can improve. Develop a catalog item to order a laptop and based on selection like RAM, memory, and Graphic card price should be calculated in the cart. IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. ServiceNow interview details: 1,422 interview questions and 1,229 interview reviews posted anonymously by ServiceNow interview candidates. Then there’s also the questions about credentials, encryption, security and access. Transform your business at World Forums. Platform Architects call on insight they’ve gained in successful ServiceNow projects to help you make the right technical decisions today that will deliver the business outcomes you want. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Get Started Get the latest ServiceNow updates. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the. In the final step, it gets resolved with the mental capability of highly skilled professionals and advanced computing systems. ServiceNow ITOM is a set of integrated tools and modules that can be used to streamline and automate IT operations in the organisations. This is the complete working structure of this tool, and now, let us get some. Workforce Optimization. I am sharing some interview questions on servicenow shared by ServiceNow Aspirants recently in February -March 2020. Free interview details posted anonymously by ServiceNow interview candidates. You cam purchase ServiceNow for approximately $60 along with one additional day environment, one pro and one day. Proactively notify customers of service events and empower agents with real-time service status using operational intelligence and machine learning. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! For a full list of all the upcoming events, please click here. Get ahead with expert-crafted questions and answers tailored to give you the competitive edge in the job market. Make Remote Service Experiences More Resilient And Compelling. Hello Community, In the dynamic world of data management, ServiceNow plays a pivotal role, ensuring the integrity and availability of crucial information. What is the latest ServiceNow user interface, and when was it. #ServiceNow Developer Interview Questions & Answer Set1| #Very Important Interview Questions These Questions are being asked frequently in almost each & ever. Our live projects and. 0 Instructor Rating. I applied online. ServiceNow interview details: 1,422 interview questions and 1,229 interview reviews posted anonymously by ServiceNow interview. 4 benefits of combining ITSM and ITOM. Furthermore, ServiceNow ITOM is secure and compliant, and can be easily implemented with the help of a PROV professional. We would like to show you a description here but the site won’t allow us. Welcome to the Now Platform Utah release! Jon Sigler. Everyone belongs when their unique ideas come together to create tangible change. Developer Build, test, and deploy applications. . Mon - Fri (18 Days) Weekend. Voila! Demo in a box. Q) What controls what data users can access ? ACLS is a rule that will match the object (Field or Table) and which permissions are required to access the object. Explore our new Introduction to Gen AI course—perfect for beginners. Get Started Get the latest ServiceNow updates. What are the Applications you. A technical test and interview with our Service Delivery professionals to measure your skills. Creating standards and processes for managing assets. Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. Get Started Get the latest ServiceNow updates. Developer Build, test, and deploy applications. Get the right Servicenow itom consultant job with company ratings & salaries. In fact, work is already underway to automate more than 20 IT operations processes using ServiceNow ® Orchestration, with more to come. IT Operations Management (ITOM) Overview - Now Learning. ServiceNow ITOM Enterprise. In fact some exams are actually paid for by work because they are so intensive. There is an annual license cost which is calculated based on your number of devices. Try to cover the complete syllabus of the Certified Implementation Specialist exam. Frequently asked questions 11 2. Explore Catalog. Navigate to Flow Designer -> Designer in application navigator. 1. A combined ITSM and ITOM approach can make your business more resilient and proactive in three ways. Whether you run an IT-focused business or deal with IT within your. We would like to show you a description here but the site won’t allow us. Transform your business operating platforms and processes by adding automation and advanced analytics capabilities to drive efficiencies and gain powerful actionable insights. IT operations management (ITOM) is the management and strategic approach to planning, building and operating digital services, technology, components and application requirements in organisations. Demo ITOM. There may be some deep dive technical questions about scripts, flows, and so on to validate your resume. Always needed with consulting. Get 100% practical experience with HKR Trainings. Houston, TX. This is one of the common ServiceNow interview questions for freshers as well as experienced Cloud Engineers. . Let's delve into the essential aspects of Ser. IT Operations Management (ITOM) Predict issues, reduce user impact, and automate resolutions with AIOps. In this Short video we will learn about the basic difference between ServiceNow Catalog Item and Record Producer. Impact Accelerate ROI and amplify your expertise. IT teams employ to manage themselves and their internal operations. Now that we have seen the most commonly asked ServiceNow Interview questions, let’s understand how you can prepare for them – Be confident – Make sure that any response you give during the interview is crystal clear. Demo ITOM. What exposure have you had to the ServiceNow Platform?. I have consolidated the servicenow inter. Deliver Agile Multi-Cloud Governance with ServiceNow ® ITOM Optimization ; White Papers. By asking this question, the interviewer wants to evaluate your teamwork skills, your commitment to quality, and your understanding of best practices in software development. Templates prepared by the company can also be used. Transform your business at World Forums. Impact Accelerate ROI and amplify your expertise. Have you worked on ServiceNow CMDB? How to enrich data in CMDB? “Yes, I have extensive experience working with the ServiceNow CMDB. Unlike a CV, which has one aim – to get an interview, an interview can have many aims and interview technique is about understanding the needs of the. Q&A for work. 99 until Nov 24. 2 Improves self‑service adoption with 3 self‑service conversation topics. Join George Rubio, Sr. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. It implies, in most cases, a two-tier hierarchy. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Click on Flow logic and you can find the “ Call a Workflow ” and select this activity. Look for candidates who have experience configuring the ITOM module in ServiceNow, who can explain the different types of ITOM. Q2. Viewing 1 - 9 of 9 interview questions. You can also create your own patterns with ITOM Visibility’s built-in pattern framework, which lets you configure new patterns for any IP-Containers . Prepare for your ServiceNow interview Questions for 2024 with our comprehensive guide. TeskSlate’s ServiceNow online training allows you to implement ServiceNow to reduce IT costs and build custom applications. Powered by ServiceNow’s industry-leading AIOps, ServiceNow ITOM uses AI to automate and improve resolutions faster and more effectively than ever before. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow IT Service Management Implementation Specialist sample questions. 30 Servicenow Developer Interview Questions and Answers. Sign up today in 3 easy steps: Please select a day and time convenient for you via Calendly here. A multilevel or hierarchical SLA – between everybody, or at least, multiple departments of an organisation. Building an ITSM-centric resume, and what to focus on. We would like to show you a description here but the site won’t allow us. Email. 02/2020 to Current. ITSM is a strategic approach to IT management, with a focus on delivering value to customers. Impact Accelerate ROI and amplify your expertise. A customer or external SLA – between you and an external customer. Finally, you can select any workflow through flow designer. Love your job. What is ITOM Licensing: ITOM Licensing is a framework meant for customers to in order to understand what they are paying for and how they consume their purchased subscription units. 11-16-2022 07:29 AM. . Developer Build, test, and deploy applications. PAC Systems Admin. ServiceNow integrates SecOps with Microsoft to boost user security. Over the past year, organizations worldwide have seen an increasing number of cyberattacks. Single data model Optimise service operations with a unified, cloud-based platform across operations and service management. The company specializes in IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM). A ServiceNow professional with around 7 years of IT experience including 6 years of experience in ServiceNow. . Develop a catalog item to order a laptop and based on selection like RAM,. . Connect and share knowledge within a single location that is structured and easy to search. Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site and the ServiceNow developer site. . Your IT organization needs to deliver fast and personal services, while also pivoting quickly to meet any challenges that arise in an always changing world. Watch this webinar for a step‑by‑step guide for establishing clear dependency mapping, increasing visibility into service issues, automating incident response, and change management. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. ITOM solutions convert IT operations from a reactive response to a proactive partner in a business. ServiceNow® Hardware Asset Management minimizes stockroom inventories and resource waste. What is ServiceNow? ServiceNow provides service management software as a service by way of a single data model enterprise cloud platform. Here's Top ServiceNow Interview Questions and Answers:. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. As a ServiceNow Technical Consultant and developer for Application Portfolio Management (APM) and Technology portfolio Management (TPM) at John Deere I worked on migrating the SharePoint excel based APM maintained by Business Application Team to ServiceNow. Also provide brief of ServiceNow architecture, Service Personal Developer. ServiceNow can also integrates with other applications or tools such as Moogsoft, Jira, LDAP and many more, which makes ServiceNow platform more robust and flexible. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Love your job. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. I was acknowledged on Feb 2nd to initiate a telephonic discussion based on my availability.